Contact
No contact forms that vanish into a CRM. Here is every channel, what it’s for, and how fast we respond.
Live chat
The chat bubble in the corner of this page reaches us directly — it’s the same inbox our engineers watch. Start there for pre-sales questions or anything quick.
Support tickets
Customers: open a ticket from the client area. Response-time targets by ticket type are published in Candid Support — site-down tickets get a first response within 1 hour during business hours.
These addresses go to real mailboxes, not autoresponders:
| Address | For |
|---|---|
| hello@candorhost.com | General questions, pre-sales, anything else |
| migrations@candorhost.com | Free migration requests — or just questions about moving |
| security@candorhost.com | Vulnerability reports (disclosure policy) |
| abuse@candorhost.com | Abuse reports (what we act on) |
| dmca@candorhost.com | Copyright notices (DMCA process) |
| legal@candorhost.com | Legal and privacy matters (privacy policy) |
Is something down?
Check status.candorhost.com first — it updates before we could type a reply, and every incident gets a public timeline.
The company
Candor Host is operated by R Software & Consulting LLC, based in Jacksonville, Florida. More about who we are and why we run things this way: About.